Overview
If a check-in or log does not appear to save, the issue may be linked to your internet connection, device, app version, or a temporary syncing delay.
In most cases, checking your connection, closing and reopening the app, and allowing a short time for syncing can help resolve the issue.
Check your connection
Start by checking that your device has a stable internet connection.
If your connection drops while saving a check-in or log, the entry may not appear immediately or may need time to sync properly.
Allow time for the log to appear
Some check-ins or logs may take a short time to appear after saving.
This can happen after app updates, connection changes, or when Zovrah is syncing information across your account.
Types of logs this may affect
This may apply to morning, midday, and evening check-ins, meal logs, supplements, hydration, activity, journal entries, weight logs, or other tracked activity inside Zovrah.
If only one type of log is affected, include that detail when contacting support.
Avoid duplicate submissions
If you are unsure whether a check-in or log has saved, avoid repeatedly submitting the same entry straight away.
Submitting the same information multiple times may create duplicate records if the original entry appears after syncing.
Need more help?
If your check-ins or logs still do not save or appear correctly, visit zovrah.com/help and choose the most relevant app support route.
Include what you were trying to log, when it happened, and whether the entry appeared later or disappeared entirely.