Overview
If your data is not appearing correctly in Zovrah, it may be due to account access, internet connection, syncing delays, app updates, or connected data sources.
In most cases, checking you are logged into the correct account, restarting the app, and making sure your connection is stable can help resolve the issue.
Check the correct account
Make sure you are logged into the same Zovrah account you normally use.
If you have used more than one email address, signing in with the wrong account may make it look like your check-ins, logs, scores, subscription access, or rewards activity are missing.
Allow time for syncing
Some data may take a short time to appear after logging in, updating the app, reconnecting a feature, or using Zovrah on a new device.
This may apply to check-ins, logs, readiness scores, rewards activity, and Apple Health-connected data.
Check your connection and restart the app
Make sure your device has a stable internet connection.
If data still does not appear, close and reopen the Zovrah app. You can also restart your device if the issue continues.
Apple Health-connected data
If the missing information is linked to Apple Health, check that Zovrah still has the correct permissions enabled in your device settings.
Apple Health data may also depend on what information is available from your device or connected sources.
Need more help?
If your data still does not appear or something looks incorrect, visit zovrah.com/help and choose the most relevant app support route.
Include a short explanation of what is missing, when you noticed the issue, and the email address linked to your Zovrah account so the team can review it properly.