Overview
If the Zovrah app is not loading or keeps crashing, the issue may be related to your device, internet connection, app version, or a temporary service issue.
Most app loading issues can be resolved by checking your connection, restarting the app, updating to the latest version, or restarting your device.
First things to try
Start by closing and reopening the Zovrah app.
You should also check that your device has a stable internet connection and that you are using the latest available version of Zovrah from the App Store.
Restarting your device
If the issue continues, try restarting your iPhone and opening Zovrah again.
This can help resolve temporary device, memory, or connection issues that may affect how the app loads.
Checking service status
Some issues may be temporary during updates, maintenance, or connection problems.
If Zovrah is aware of a wider service issue, updates will be shared at web.zovrah.com/status.
Reporting the issue
If the app still will not load or continues to crash, visit zovrah.com/help and choose the most relevant app support route.
When submitting your request, it can help to include your device model, iOS version, app version, screenshots, and a short description of what happened. This is not always required, but it can help the team review the issue more quickly.
Need more help?
If you cannot access the app at all, use zovrah.com/help so the Zovrah team can review the issue and help you get back into your account where possible.