Overview
Reward adjustments are not automatic.
If something looks incorrect in your rewards balance, payout history or referral activity, Zovrah may need to review the issue before deciding whether an adjustment should be made.
This helps keep rewards accurate, fair and consistent for all members.
When a review may be needed
A support review may be needed if you believe a reward is missing, your balance looks incorrect, a payout has not updated properly, a referral reward has not appeared, or reward activity does not match what you expected.
Reviews may also be needed where there has been a technical issue, duplicate activity, unusual reward behaviour or suspected misuse.
What Zovrah may review
To investigate a reward issue, Zovrah may review relevant account activity.
This may include your reward history, referral activity, payout history, check-in activity, account status, milestone progress and any support information you provide.
Only information relevant to the request should be reviewed.
Adjustments are not guaranteed
Submitting a support request does not guarantee that a reward adjustment will be made.
If the reward conditions were not met, the activity cannot be verified, the referral is not eligible, or the balance is already correct, Zovrah may be unable to apply an adjustment.
If an issue is confirmed, the team may correct the reward balance or explain the next step.
How to request a review
If you think your rewards need reviewing, submit a support request through zovrah.com/help.
Include the reward type, approximate date, referral details if relevant, payout status if applicable, and a short explanation of what looks incorrect.
Clear information helps the team review the issue more accurately.